Orders are usually processed within 5–10 business days after payment is received. Processing time means the time needed to prepare and dispatch your order; delivery time begins once the order has been handed to the carrier.

Shipping methods, estimated delivery times, and shipping costs are shown at checkout before payment. Delivery times may vary depending on the destination, carrier, customs processing, public holidays, or other circumstances outside our control.

Once your order has been dispatched, you will receive a shipping confirmation by email. Tracking information will be provided where available.

For orders delivered outside the European Union, customs duties, import taxes, brokerage fees, or other local charges may apply. These charges are the customer’s responsibility unless expressly stated otherwise at checkout.

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

If we are unable to dispatch your order within the stated processing time, we will contact you as soon as possible and offer an updated delivery estimate or, where required, the option to cancel the order and receive a refund.

For questions about shipping, please contact us at info@ecven.com.